Returns

Damaged, misprinted or wrong orders

If a shirt turns up damaged, misprinted, or simply not the one you ordered, we replace it free or refund you in full. Email palaandsferomerch@gmail.com within 30 days of delivery with your order number (it looks like PS-XXXXXXXXXX) and a photo of the problem — you keep the shirt, no return shipment needed.

Lost in transit

If your order has not arrived within 30 days of the delivery estimate you were given at checkout, write to palaandsferomerch@gmail.com with your order number and we will reprint it or refund you.

Changed your mind

Every shirt is printed for you after you order it — there is no stock for it to go back into. So we cannot accept returns or exchanges for a change of mind, and that includes ordering the wrong size. What we can do is make the size hard to get wrong:

Sizing

The size chart carries real length, width, and half-chest measurements in centimetres and inches — measure a shirt you already own and compare before ordering. Two minutes with a tape measure beats any returns policy.

How refunds are paid

Refunds go back to the payment method you used at checkout, through our payment provider, Stripe. Depending on your bank they take a few business days to show up.

Your statutory rights

Nothing on this page limits any rights consumer law gives you where you live.